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10 · NATIONAL CHARITY · APPRAISAL REDESIGN
‘Appraise’ — National charity
Less paperwork. More conversation.
Appraisal redesign.
DIAGNOSE
A form-heavy, tick-box appraisal had become bureaucracy. It got in the way of genuine conversations and gave the organisation little useful information.
DESIGN · DELIVER
The process was redesigned around simpler, two-way conversations: objectives agreed together, development discussed and action agreed. It launched virtually, followed by manager briefings, guides and recordings.
DEMONSTRATE
What changed. Talk first, brief notes after. Regular check-ins. Feedback both ways.
RESULT
Approximately 2,200 people joined the virtual launch.
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